Refund & Rebook Policy

1. Refund Policy

1.1 Eligibility for Refund

• Refund requests must be submitted at least 3 days before the departure date.
• Refunds are only applicable for canceled bookings that meet the cancellation policy requirements.
• Refunds are not granted for no-shows or last-minute cancellations unless due to valid emergencies (subject to approval).

1.2 Refund Process

• Once a cancellation request is approved, refunds will be processed within 1 business days.
• Refunds will be issued via the original payment method (e.g., GCash, bank transfer, credit/debit card) or cash.
• Transaction fees may be deducted from the refund amount.

1.3 Non-Refundable Fees

• Processing and service fees are non-refundable.
• Discounts, vouchers, or promotional bookings may not be eligible for a refund.

2. Rebook Policy

2.1 Rebooking Eligibility

• Guests may request to rebook their booked trip at least 3 days before their original departure date.
• A rebooking fee may apply depending on the request timing.

2.2 Rebooking Process

• Submit a rebooking request via our online reservation system or contact our support team.
• Our team will check availability and provide confirmation.
• If the new booking costs more than the original, the guest must pay the price difference.
• If the new booking is cheaper, no refund of the difference will be issued.

2.3 Restrictions on Rebooking

• Rebooking is allowed only once per reservation unless otherwise stated.
• Rescheduled bookings cannot be canceled for a refund after approval.

Baggage Policy

1. General Baggage Guidelines

• Each passenger is allowed to bring personal baggage subject to weight and space limitations on the motorboat.
• Passengers must handle their belongings with care. The boat operator is not responsible for lost, damaged, or unattended baggage.
• All baggage must be securely packed to prevent damage due to water exposure or movement during travel.

2. Baggage Allowance & Restrictions

2.1 Standard Allowance

• Each passenger is allowed 15 kg of baggage per trip.
• Baggage should be compact and properly secured to fit within the allocated space on the motorboat.

2.2 Excess & Oversized Baggage

• Extra baggage exceeding the allowed weight or size may incur additional charges.
• Large or heavy items may be subject to approval and space availability on the boat.
• Passengers must inform the boat operator in advance about any oversized baggage.

2.3 Prohibited Items

• Flammable or hazardous materials (gasoline, explosives, chemicals)
• Illegal substances
• Weapons or firearms (unless with proper legal authorization)
• Perishable goods (unless properly packed and approved)

3. Special Baggage Guidelines

3.1 Water-Sensitive Items

• Passengers carrying electronics, documents, or fragile items must use waterproof bags or containers.
• The boat operator is not liable for water damage to personal belongings.

3.2 Sports & Recreational Equipment

• Items like diving gear, fishing equipment, and surfboards must be declared in advance.
• Additional fees may apply depending on the size and space availability.

4. Handling & Storage

• Passengers must personally load and unload their baggage unless assistance is available.
• Unattended baggage left on the boat will be stored for a limited period and may be subject to disposal if unclaimed.
• Storage of baggage at the destination may be available upon request.

5. Liability & Claims

• The boat operator is not responsible for lost or damaged baggage due to natural movement, weather conditions, or mishandling by passengers.
• Passengers must report any missing or damaged items immediately upon arrival.